FAQ

You can simply add items to the cart like any other online shopping website. Make sure to log in or register an account with us to complete your order.

You must be on or over the age of 19 and live in Canada to be eligible to buy cannabis products from Low Cost Bud. There are no exceptions to this rule.

Ordering cannabis through the mail in Canada is discreet, safe, and reliable. As of 2020, we know of no Canadian that has been charged with receiving cannabis in the mail. All our packages are carefully vacuum-sealed with no indication of what is inside. You can rest assured that you are in good hands.

If you’d like to add or edit your order, please make a brand-new order with the correct adjustments and email us regarding your old order so we can cancel it. If you want to cancel an order that is not yet processed, you can do so in the system. Please email us at info@lowcostbud.ca with your order number as the subject line.

Send us an email at info@lowcostbud.ca, and a member of our team will assist you. We are also very active on Discord, and you can DM us anytime at lowcostbud.storem#8609.

• Once we receive your e-transfer, we will begin processing your order. Our cutoff time is 9 AM PST Tuesday-Friday. For Monday, our cutoff time is 8 AM PST.
• There will be times when orders placed past the cutoff time will be shipped on the same day. If you miss the cutoff time, do not worry, as we will ship your order the next business day first thing in the morning!

Once shipped, Xpresspost (Canada Post) takes anywhere between 1-3 business days, depending on the destination. There may be delays if the order is shipped during holidays.

If you have not received your order within 48 hours after the expected delivery date, please contact us immediately via email at info@lowcostbud.ca. We will conduct an investigation and take the necessary steps to ensure your package arrives safely.

There is a flat $25 shipping rate for express shipping. If your order is over $150 after discounts, shipping is free!

When we process your order, we will send you an email with your tracking number before the package is even scanned at the post office. Check back at the end of the business day, and the tracking number should be updated.

If you live in the following provinces:

• Nunavut
• Northern Quebec
• Northwest Territories

We cannot offer any delivery guarantees; you will be ordering at your OWN RISK. If your order is stolen or lost, we reserve the right not to replace it.

We accept Interac e-transfer.

For instructions on how to send a secure Interac payment, please watch the video tutorial found here:
How to Send Money via Interac eTransfer
.

Please allow up to 1 hour for us to receive the payment. Once we receive it, your order status will be changed to “Processing.” At this point, just sit back and wait for delivery. 😊

Once we receive your e-Transfer, we will process your order for shipping. Please note that it may take up to an hour for us to receive your e-Transfer.

Unfortunately, to protect and keep our confidentiality, we do not send back e-transfers. However, we are here to satisfy your needs and find alternative solutions if you are not satisfied with your order. Please send us an email at info@lowcostbud.ca with your Name, Order #, and concern, and we will do our best to accommodate you.